{"id":11,"date":"2026-06-03T12:36:56","date_gmt":"2026-06-03T12:36:56","guid":{"rendered":"https:\/\/dollettesdiary.com\/?page_id=11"},"modified":"2026-06-03T12:36:56","modified_gmt":"2026-06-03T12:36:56","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dollettesdiary.com\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" style=\"font-size:18px\">Welcome to Dollette\u2019s Diary! Because each of our items is specially curated and handled with love, we generally maintain a No Return, No Exchange, and No Cancellation policy for personal reasons or changes of mind. However, ensuring you receive the quality you deserve is our top priority. We will happily offer a replacement or refund only under the specific conditions below:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Eligibility &amp; Requirements<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:18px\">To be eligible for a return or replacement, please ensure your request meets these guidelines:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">The Essential Unboxing Video: You must provide a clear, unedited video recording that starts before the package is opened (showing the sealed shipping label) until the item is fully unpacked and the defect is clearly visible.<\/li>\n\n\n\n<li style=\"font-size:18px\">The 7-Day Window: You must contact us within 7 days from the delivery date indicated by the tracking system.<\/li>\n\n\n\n<li style=\"font-size:18px\">Original Condition: Items must be returned in their original, unused condition, with all original packaging intact.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:18px\">Please Note: To protect our small business, we strictly cannot accept any requests without a valid unboxing video or those submitted after the 7-day period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>How to Request a Return<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:18px\">If your order arrived damaged, defective, or incorrect, please reach out to us:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li style=\"font-size:18px\">Prepare Your Details: Have your order number and your unboxing video ready.<\/li>\n\n\n\n<li style=\"font-size:18px\">Contact Our Team: Send us a message via: Instagram DM: @dollettes.diary or Email: dollettesdiary.dl@gmail.com<\/li>\n\n\n\n<li style=\"font-size:18px\">Review Process: Once we receive your request, we will review it within 2-3 business days. If the error is on our part, we will gladly cover all return shipping expenses.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Order Cancellations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px\">Orders may only be cancelled before they are packed and shipped.<\/li>\n\n\n\n<li style=\"font-size:18px\">Cancellations due to personal reasons will be considered on a case-by-case basis. Dollette\u2019s Diary reserves the right to decline any cancellation request once an order has been processed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to Dollette\u2019s Diary! Because each of our items is specially curated and handled with love, we generally maintain a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":2,"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":80,"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/80"}],"wp:attachment":[{"href":"https:\/\/dollettesdiary.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}